General terms and conditions

Ticket Buyer agrees to all of the following terms of usage:

1. Event Essentials credit card processing - The payment processing services for services and/or goods purchased on this website are provided by Stripe, Inc.

Stripe, Inc.

354 Oyster Point Blvd. South San Francisco, CA, 94080-1912

United States

Phone: (888) 963-8955

2. Event Essentials- For purposes of these terms, conditions, and policies, Event Essentials, FestivalSetup, EEtix.co, EE4.us are subsequently referred to together as Event Essentials. Event Essentials is not affiliated with any Event Organizers or others providing services or events ("Event Organizer") for which tickets are purchased. Event Essentials is acting as a ticketing and registration service provider between Event Organizer and the event attendee for specific events. Event Essentials assumes no liability incidental to the event for which tickets are sold or purchased. Ticket purchaser and attendee assumes all risks associated with attendance of events.

3. Information About You

o Information Collected: Event Essentials attempts to collect the minimum amount of your personal information or data as possible.

o Event Organizers: As a third party ticketing and event management service, the information you provide on the Event Essentials website is also provided to the Event Organizer of the event you are buying tickets to or registering for. Once that information is passed to the Event Organizer, Event Essentials has no control over how it is used, however any Event Organizer using the Event Essentials services agrees to protect your data under the Event Essentials Ticket Seller Terms.

o Data Event Essentials Controls: Any personal information you provide to Event Essentials is subject to the Event Essentials Privacy Policy. Event Essentials strives to maintain a safe and secure environment that protects private information. Event Essentials maintains PCI-DSS Level 1 compliance and for United States residents adherence to the principles of the General Data Protection Act (GDPR).

4. Ticket Delivery - Ticket delivery options are event specific and are determined by the Event Organizer. Ticket purchaser assumes all risk of ticket loss, theft, delay, damage, or destruction during delivery of tickets. Tickets lost, stolen, delayed, damaged, or destroyed during delivery may not be replaced.

5. Will Call Tickets - Ticket purchasers choosing to redeem ticket orders via the event Will Call List will not receive paper tickets in advance and instead will gain entry by confirming their name on the Will Call or "Door" list. At the Event Organizer's discretion, photo identification and/or the original credit card used to make the purchase may be required for event entry. Refunds will not be granted if ticket purchaser fails to appear for Will Call List entry, or if required, fails to provide photo identification and/or the original credit card used to make the purchase. Ticket purchaser understands and agrees that ticket purchaser's name, city and state of residence, and a portion of ticket purchaser's credit card number will be released to Event Organizer and/or venue in order to ensure ticket purchaser identity.

6. Canceled/Rescheduled Events - Event Organizers or others outside the control of Event Essentials may cancel or reschedule events. It is at the Event Organizer's discretion whether to offer to refund the ticket price or exchange the tickets for a similarly equivalent event should a cancellation or rescheduling occur. Event Essentials will assist in providing instructions on its website or via email on how to exchange event specific tickets, or obtain ticket price refunds, should an event be cancelled or rescheduled. Service charges and/or mailing costs will not be refunded in the event of a canceled or rescheduled event.

7. Pricing, Availability and Seating

• Event ticket prices are set by the Event Organizer, not Event Essentials.
• There may be certain events for which Event Essentials service fees will be higher, and/or times when a separate venue fee may be added by the event organizer or the venue.
• For some events, an Event Essentials affiliate may provide event ticket sales through Event Essentials processing system. In such an instance, a Event Essentials affiliate will offer ticket sales through the affiliate's website, by agreement between Event Essentials, the affiliate, and the Event Organizer. There may be an additional service fee for event tickets purchased through any Event Essentials affiliate website.
• The maximum number of tickets sold for an event is set by the Event Organizer, not Event Essentials. Event Essentials will not be held liable for selling over the venue capacity. If more tickets are sold than the venue can accommodate, the Event Organizer has discretion as to the method of refund, including but not limited to a refund, or ticket exchange for a similarly equivalent event.
• Venue seating charts are provided by Event Organizer, and/or the venue, not Event Essentials. Event Essentials is not responsible for incorrect seating information, or ticket holder dissatisfaction with selected seating. Any seating dispute is between ticket purchaser and Event Organizer and/or venue. Service charges and/or mailing costs will not be refunded if a ticket purchaser is dissatisfied with selected seating.

8. Lost, Stolen, Destroyed Tickets - Lost, stolen, delayed, damaged, or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged, or destroyed during delivery to ticket purchaser.

9. Refunds and Exchanges - All sales are final. Please review ticket ordering information carefully prior to ticket purchase. Refunds or exchanges of tickets are solely determined by the Event Organizer unless the event is canceled or rescheduled (see Canceled/Rescheduled Events above). To inquire about the refund policy for a specific event, please contact the Event Organizer or Event Essentials.

10. Order Cancellation - Event Essentials reserves the right to cancel ticket orders for any reason, not limited to incorrect billing information and/or fraud.

11. Resale of Tickets - Tickets purchased through Event Essentials are for individual use only and not for resale. Resale will automatically void tickets, barring refunds, exchanges, and entry into event.

12. Disputes – If any dispute arises, including regarding a transaction paid with a credit card in the United States, the dispute will be governed by the State of Wyoming. It is agreed that in the event any legal action is instituted against Event Essentials, ticket purchaser agrees that jurisdiction and venue will be in Wyoming, US.