How can we help you today?
Browse our FAQ for answers to common questions or contact us directly.
How can I redeem a coupon/voucher?
A coupon can be redeemed directly during the checkout process in the ticket selection window, below the shopping cart listing.
A voucher can be redeemed either in the same window as the coupon during ticket selection or during the payment step when entering the payment method, also below the shopping cart listing.
Why am I unable to add tickets to the shopping cart?
vivenu, as a software company specializing in ticketing services, operates on behalf of the event organizer. The organizer holds the authority to configure various settings within the ticket shop, such as ticket types, pre-sale times, and more, using our platform. Responsibility for these settings lies with the organizer. For additional information, kindly reach out to the event organizer directly.
My order was interrupted, but the payment was still deducted.
In exceptional cases where an order is interrupted on the payment provider's side during the redirection to our system, and money has been deducted despite the interruption, the payment amount will be automatically refunded within 5-7 business days.
If you have not received the refund within 5-7 business days, please do not hesitate to contact our support team for further assistance.