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Privacy

Learn how we protect your data at vivenu.

Last Updated Date: January 12, 2022

Privacy policy of the company vivenu

We are very pleased about your interest in our company. Data protection is of a particularly high priority for the management of vivenu GmbH and its affiliates (collectively “vivenu” or “us”). The use of the Internet pages of vivenu is possible without the provision of personal data. However, if a data subject wants to use special services of our enterprise via our website, processing of personal data could become necessary. If processing of personal data is necessary and there is no legal basis for such processing, we will generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation, and in accordance with the country and state-specific data protection regulations applicable to vivenu. By means of this data protection declaration, our company would like to inform the public about the nature, scope and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed of their rights by means of this data protection declaration.

As the controller or processor, depending on how you interact with our services, vivenu has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. Nevertheless, Internet-based data transmissions can always be subject to security vulnerabilities, so that absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

Our data protection at a glance

What do we do with your data? Our data protection quickly answered. You can find detailed information on the subject of data protection in the data protection declaration listed under these FAQs on data protection.

What is personal data?

What do we do with your data? Our data protection quickly answered. You can find detailed information on the subject of data protection in the data protection declaration listed under these FAQs on data protection.

By whom is the data processing carried out on this website?

Personal data is any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or vivenu.com one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

How is your data collected and what types of personal information do we collect?

Automatically and independent of forms.

This is data that is collected by our IT systems when you visit the website. In particular, this is automatically collected technical data, such as the Internet browser, the operating system or the time of the page request, which are collected as soon as you enter our website.

With respect to ticket purchasers, we collect information such as first and last name, e-mail address, postal adress, and other personal characteristics such as age, car license plate, vegetarian preferences. We may also collect any other information you provide to our customer, which our customer may provide or otherwise make available to us though our service. In those cases our customer, rather than vivenu ultimately decides which categories of personal data shall be collected.

Form-dependent.

This is data that you provide to us. For example, it may be data that you enter in a contact form or during an ordering process.

What do we do with your data?

We collect your data for various reasons of use. A large part of the personal data we collect to ensure error-free provision of our website and services. Furthermore, we collect data to analyze user behavior.

You have rights with regard to your data. Which rights?

In principle, you have the right to obtain information about your data free of charge at any time. This concerns the origin of the data, the recipients and the purpose of the stored personal data. Furthermore, you have the right to confirmation, blocking, deletion (right to be forgotten) and correction of your data. On the subject of data protection, you or your agent are welcome to contact us at any time at [email protected] and the addresses given in the imprint. You also have the right to lodge a complaint with the competent supervisory authority.

Do we analyze your surfing behavior?

Your surfing behavior can be statistically analyzed when you visit our websites. For this purpose, we use so-called cookies and analysis programs. Cookies contain a so-called cookie ID. This is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. By means of a cookie, the information and offers on our website can be optimized in terms of the user. Cookies enable us to recognize the users of our website. As a rule, the analysis of your surfing behavior is anonymous and the surfing behavior cannot be traced back to you. You have the right to object to this analysis or to prevent it by not using certain tools. You will be informed about the objection options in this privacy policy.

Can you revoke your consent to data processing?

Some of the data processing operations of vivenu are only possible with your explicit consent. Consent that has already been given can be revoked at any time. An informal communication by e-mail to [email protected] is sufficient. The revocation does not affect the legality of the data processing that took place until the revocation.

Do you have the possibility to complain to a competent authority?

You have the right to complain to the competent supervisory authority or other governmental authority in the event of data protection violations. The competent supervisory authority in this regard is the State Data Protection Commissioner of the federal state in which our company is based. Under the following link you will find a list of data protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html . Depending on the state of your residence, you may also have the option to complain to similar authorities in the US, such as the Attorneys General of California (https://oag.ca.gov/privacy/ccpa) and Virginia (https://www.oag.state.va.us/).

Is your data encrypted? And if so, how?

To secure your sensitive data so that third parties cannot read it, we encrypt our connections. This is particularly important when transmitting confidential data, such as orders or inquiries that you send to us as the site operator. We use SSL or TLS encryption for this purpose. You can recognize encrypted connections by the fact that the start of the address line of your browser changes from "http://" to "https://" and an icon with a lock appears in your browser line.

What is the right to data portability?

Based on your consent or automated in performance of a contract, we process data. You have the right to have this data handed over to you or to a third party in a common, machine-readable format. A direct transfer of the data to another responsible party will only take place if this is technically feasible.

Can I find out about my data or have it blocked, deleted or changed?

Based on your consent or automated in performance of a contract, we process data. You have the right to have this data handed over to you or to a third party in a common, machine-readable format. A direct transfer of the data to another responsible party will only take place if this is technically feasible.

Privacy policy

1. Definitions

We strive to make our data protection declaration easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

We use the following terms, among others, in this data protection declaration:

a) Personal data or personal information

Personal data is any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject or consumer

Data subject or consumer means any identified or identifiable natural person whose personal data are processed by the controller.

c) Processing

Processing means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their future processing.

e) Profiling

Profiling is any type of automated processing of personal data which consists in using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects relating to that natural person's job performance, economic situation, health, personal preferences, interests, reliability, behavior, location or change of location.

f) Pseudonymization or deidentification

Pseudonymization or deidentification is the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separate and is subject to technical and organizational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.

g) Controller, business, or person responsible for processing

The controller, business or person responsible for processing is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data.

h) Processor or service provider

Processor or service provider means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

Recipient means a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not a third party. However, public authorities that may receive Personal Data in the context of a specific investigative task under Union or Member State law shall not be considered as recipients.

j) Third Party

Third party means a natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons authorized to process the personal data under the direct responsibility of the controller or the processor.

k) Consent

Third party means a natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons authorized to process the personal data under the direct responsibility of the controller or the processor.

2. Name and address of the controller

In certain circumstances, vivenu’s customer acts as the controller. Where we act as the controller or business, the controller is:

vivenu GmbH

Kesselstraße 3

40221 Düsseldorf

Deutschland

Tel.: +49 211 90227276

E-Mail: info [at/] vivenu.com

Website: www.vivenu.com

You may contact us at the above email address at any time if you have a question about this policy.

3. Cookies

Our internet pages use cookies. Cookies are text files that are stored on a computer system via an Internet browser. Numerous Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited Internet pages and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID.

Through the use of cookies, vivenu can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

In order to carry out an electronic communication process or to provide certain functions such as the shopping cart function (the online store remembers the items that a customer has placed in the virtual shopping cart via a cookie), cookies are stored on the basis of Art. 6 (1) lit. f DSGVO. By means of a cookie, the information and offers on our website can be optimized in terms of the user. Cookies enable us, as already mentioned, to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter his or her access data each time he or she visits the website, because this is handled by the website and the cookie stored on the user's computer system.

The data subject can prevent the setting of cookies by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

4. Collection of general data and information

The primary basis for data processing, where required, at vivenu is Art. 6 (1) lit. f DSGVO, which permits the processing of data for the performance of a contract or pre-contractual measures.

Our website collects a series of general data and information with each call-up of the website by a data subject or automated system. This general data and information is stored in the log files of the server. The following data may be collected: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites that are accessed via an accessing system on our website, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet-service provider of the accessing system and (8) other similar data and information that serve to avert danger in the event of attacks on our information technology systems. This general data and information is stored in the log files of the server and may be stored in a database for statistical analysis.

When using these general data and information, vivenu does not draw any conclusions about the data subject. Rather, this information is needed (1) to deliver the content of our website correctly, (2) to optimize the content of our website and the advertising for it, (3) to ensure the long-term functionality of our information technology systems and the technology of our website, and (4) to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack. Therefore, vivenu analyzes anonymously collected data and information on one hand, and on the other hand, with the aim of increasing the data protection and data security of our enterprise so that we can ultimately ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from any personal data provided by a data subject.

Use of Cloudflare

To increase security and optimize loading times, a web service of the company CloudFlare Inc, 101 Townsend St, 94107 San Francisco (hereinafter: CloudFlare) is reloaded on our website. In this context, your browser may transmit personal data to CloudFlare. The legal basis for the data processing is Art. 6 para.1 lit. f DSGVO. The legitimate interest consists in an error-free function of the website. CloudFlare has self-certified under the EU-US Privacy Shield Agreement (see https://www.privacyshield.gov/list ). The deletion of the data takes place as soon as the purpose of their collection has been fulfilled. For more information on the handling of transferred data, please refer to CloudFlare's privacy policy: https://www.cloudflare.com/privacypolicy/. https://www.cloudflare.com/privacypolicy/. You can prevent the collection as well as the processing of your data by CloudFlare by disabling the execution of script code in your browser or by installing a script blocker in your browser (this can be found, for example, at www.noscript.net or www.ghostery.com ).

5. Contact possibility via the website

Based on statutory provisions, our website contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts vivenu by e-mail or by using a contact form (support request or sales inquiry), the personal data transmitted by the data subject will be stored automatically. Such personal data transmitted on a voluntary basis by a data subject to the controller will be stored for the purpose of processing or contacting the data subject. There is no disclosure of this personal data to third parties. Thus, the processing of the data entered in the contact form is based exclusively on your consent pursuant to Art. 6 (1) lit. a DSGVO. Consent already given can be revoked at any time. An informal communication by e-mail to [email protected] is sufficient for this purpose. The revocation does not affect the legality of the data processing that took place until the revocation. The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose of the data storage no longer applies. Legal provisions, in particular retention periods, remain unaffected.

6. Use of data in the ordering process

vivenu offers you the possibility to purchase online tickets and possibly other additional services for events of various organizers. In this case, we mediate the purchase contract on behalf and for the account of the respective event organizer and are commissioned by the ticket purchaser to process the order. The event organizer forwards you to a page set up by us, where you can order the tickets and possibly other additional services. This includes the selection of the appropriate tickets and possibly other additional services, the entry of purchase-related data and the payment of your order. Your data will not be published, but will be used to issue you a ticket with the information requested by the organizer, possibly to use the information for the provision of further additional services and to be able to make a note of your participation in the event in our database.

In order to be able to carry out your order, we collect, use and utilize the personal data that you have entered in the order form. Your personal data may then also be made available by our employees to the relevant internal departments and specialist departments. We use the data you provide during the order process for identification purposes in the event of support. For the fulfillment of the contract regarding the attendance of the event, we transmit your purchase-related data to the respective organizer for whose event you have ordered a ticket. The fulfillment of the contract with regard to the visit of the event includes, for example, the admission control, the postal dispatch of tickets and the billing.

As a rule, we collect at least the following mandatory data from the ticket purchaser as part of the ordering process:

First and last name

E-mail address

Address

The organizer may ask for additional data (e.g. age, car license plate, vegetarian preferences, etc.). If you have any questions regarding these additional fields, please contact the organizer named in the imprint of the respective store directly.

The respective organizer receives additional anonymized statistics about ticket sales from us for event and marketing planning.

a) Sending the tickets by e-mail

The tickets and an order overview as well as the answers to support requests and invoices about the ticket purchase are sent to you by e-mail via the US service mailgun. Only your e-mail address is stored on mailgun's servers. The information for sending tickets, order overview, invoices and answers to support requests is used by mailgun. This is done on our behalf. mailgun may also use this data to optimize its own services. This includes in particular technical improvements and / or economic purposes, for example to determine from which countries the recipients come. mailgun does not use the purchase-related data to write to you itself or to pass on your data to third parties. We have concluded a "Data Processing Agreement" with mailgun, as we do with all processors or service providers. This is a contract in which mailgun undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties. You can view mailgun's privacy policy here: https://www.mailgun.com/privacy-policy.

b) Payment processing

On our website you have the possibility to initiate a booking process and to order and pay for tickets and possibly other additional services for events of different organizers. Your data may be transferred to one of the following payment service providers for this purpose. Payment can only be made via the online payment methods specified in the store. Payment data will not be stored by us. To process payments, we work with our partners Stripe and PayPal.

c) Privacy policy on PayPal as a payment method

We have integrated components of PayPal on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. In addition, PayPal offers the option of processing virtual payments via credit cards if a user does not maintain a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments as well. PayPal also assumes trustee functions and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.

We do not transmit any personal data to PayPal during the ordering process.

PayPal may pass on personal data that you have deposited or entered there to affiliated companies and service providers or subcontractors, insofar as this is necessary for the fulfillment of contractual obligations or the data is to be processed on behalf.

The data subject has the option to revoke the consent to the handling of personal data at any time vis-à-vis PayPal. A revocation does not affect personal data that must necessarily be processed, used or transmitted for (contractual) payment processing.

The applicable data protection provisions of PayPal can be found at https:// www.paypal.com/de/webapps/mpp/ua/privacy-full .

d) Data protection provisions for payment processing via Adyen:

For the processing of credit card payments, instant transfers and Sepa direct debit payments, we work with our partner Adyen BV, Simon Carmiggelstraat 6 - 50, 1011 DJ Amsterdam. When paying via credit card and Sepa direct debit, your credit card data and the data for Sepa direct debit payment are not stored by us, but forwarded directly to the payment service provider. When paying via Sofort-Überweisung no payment data will be stored by us. The payment is made through the company Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.

For the prevention and detection of fraud, we transmit your e-mail address to our partner Adyen BV, Simon Carmiggelstraat 6 - 50, 1011 DJ Amsterdam. Your e-mail address will be stored by Adyen BV. All data is transmitted in encrypted form. You can revoke your consent at any time with effect for the future via the contact details in the imprint.

e) Privacy policy for payment processing via Stripe:

For the processing of credit card payments, instant transfers and Sepa direct debit payments, we work with our partner Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. When paying by credit card and Sepa direct debit, your credit card data and the data for Sepa direct debit payment are not stored by us, but are forwarded directly to the payment service provider. Information about your order is passed on to Stripe. This information includes name, address, transaction amount and currency. In the case of a payment via Sofort-Überweisung, no payment data is stored with us. In this case, payment is made via the company Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.

For the prevention and detection of fraud, we also transmit your e-mail address to our partner Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. Your e-mail address will be stored by Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland. All data is transmitted in encrypted form. You can revoke your consent at any time with effect for the future via the contact details in the imprint. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Euro Ltd. For more information on Stripe's data protection, please visit https://stripe.com/terms .

f) Legal basis for data processing in the ordering process

For the purpose of purchasing tickets or the additional services of the organizer and/or for contacting us, the data processing is carried out by us according to Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of your voluntarily given consent, according to Art. 6 para. 1 p. 1 lit. b DSGVO for the implementation of pre-contractual measures, which is carried out in response to your request, and according to Art. 6 para. 1 p. 1 lit. f DSGVO for the protection of your interests. Here, our legitimate interest is the processing of your order or the response to your inquiry.

7. Routine deletion and blocking of personal data.

vivenu processes and stores personal data of the data subject only for the period of time necessary to achieve the purpose of storage or insofar as a retention period is proscribed by data protection laws or regulations to which we are subject.

If the storage purpose ceases to apply or if a storage period prescribed by applicable law expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

8. Embedded contents

Google Maps

Via an API, this website uses the map service Google Maps. The provider of this product is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For this purpose, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The website provider has no influence on this data transmission.

We use Google Maps for the appealing presentation of our online offers and to make it easier to find the places we indicate on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

Youtube

Our site uses the provider YouTube LLC , 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, for the integration of videos. YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them, also free of charge. We use YouTube in extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they view the video. However, the disclosure of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube - regardless of whether you watch a video - establishes a connection to the Google DoubleClick network. As soon as you start a YouTube video on our website, a connection to YouTube's servers is established. Further information on YouTube can be found at https://www.youtube.com/yt/about/de/. Within the scope of this technical procedure, YouTube and Google receive knowledge of which specific sub-page of our website is visited by the data subject. If you are logged into YouTube, this information is also assigned to your user account; this takes place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google, he or she can prevent the transmission by logging out of his or her YouTube account before accessing our website. We have no knowledge of the possible collection and use of your data by YouTube and no influence on it. You can find more information in YouTube's privacy policy at www.google.de/intl/de/policies/privacy/. These provide information about the collection, processing and use of personal data by YouTube and Google. In addition, we refer to our general presentation in this privacy policy for the general handling and deactivation of cookies. The use of YouTube is of great importance for some organizers who advertise their events on our subpages. The use of YouTube is in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

9. Statistical data and social media plugins

a) Privacy policy on the use and application of Facebook

We have integrated components of the company Facebook on this website. Facebook is a social network.

A social network is a social meeting place operated on the Internet, an online community that generally allows users to communicate with each other and interact in virtual space. A social network can serve as a platform for sharing opinions and experiences or enables the Internet community to provide personal or company-related information. Facebook enables users of the social network to create private profiles, upload photos and network via friend requests, among other things.

The operating company of Facebook is Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. The controller of personal data, if a data subject lives outside the USA or Canada, is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

By each call of one of the individual pages of this website, which is operated by the data controller and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the data subject is automatically caused by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook.

If the data subject is logged in to Facebook at the same time, Facebook recognizes which specific sub-page of our website the data subject is visiting each time the data subject calls up our website and for the entire duration of the respective stay on our website. This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the data subject activates one of the Facebook buttons integrated on our website, for example the "Like" button, or if the data subject makes a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data.

Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is simultaneously logged into Facebook at the time of calling up our website; this takes place regardless of whether the data subject clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, he or she can prevent the transmission by logging out of his or her Facebook account before accessing our website.

The data policy published by Facebook, which can be accessed at https://de- de.facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains which setting options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that allow data transmission to Facebook to be suppressed. Such applications can be used by the data subject to suppress data transmission to Facebook.

b) Privacy policy on the use and application of Google Analytics (with anonymization function).

We have integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analysis service. Web analysis is the collection, compilation and analysis of data about the behavior of visitors to websites. A web analysis service collects, among other things, data on which website a data subject came to a website from (so-called referrers), which subpages of the website were accessed or how often and for how long a subpage was viewed. A web analysis is mainly used for the optimization of a website and for the cost-benefit analysis of internet advertising.

The operating company of the Google Analytics component is Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

We use the addition "_gat._anonymizeIp" for web analysis via Google Analytics. By means of this additive, the IP address of the Internet connection of the data subject is shortened and anonymized by Google if access to our Internet pages is from a Member State of the European Union or from another State party to the Agreement on the European Economic Area. Under the California Consumer Privacy Act, Google Analytics generally acts a service provider to the business customers of Google Analytics, as discussed here: https://support.google.com/analytics/answer/6004245#zippy=%252Cgoogle-analytics-under-the-california-consumer-privacy-act-ccpa.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Among other things, Google uses the data and information obtained to evaluate the use of our website, to compile online reports for us showing the activities on our website, and to provide other services related to the use of our website.

Google Analytics sets a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. By each call of one of the individual pages of this website, which is operated by us and on which a Google Analytics component has been integrated, the internet browser on the information technology system of the data subject is automatically caused by the respective Google Analytics component to transmit data to Google for the purpose of online analysis. As part of this technical process, Google obtains knowledge of personal data, such as the IP address of the data subject, which Google uses, among other things, to track the origin of visitors and clicks and subsequently enable commission calculations.

By means of the cookie, personal information, for example the access time, the place from which an access originated and the frequency of visits to our website by the data subject, is stored. Each time the data subject visits our website, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to Google in the United States of America.

This personal data is stored by Google in the United States of America. Google may disclose this personal data collected via the technical procedure to third parties.

The data subject can prevent the setting of cookies by our website, as already described above, at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Furthermore, the data subject has the possibility to object to the collection of data generated by Google Analytics and related to the use of this website as well as to the processing of this data by Google and to prevent such processing. For this purpose, the data subject must download and install a browser add-on under the link https://tools.google.com/dlpage/gaoptout. This browser add-on tells Google Analytics via JavaScript that no data and information about visits to Internet pages may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as an objection. If the information technology system of the data subject is deleted, formatted or reinstalled at a later point in time, the data subject must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person within the data subject's control, the browser add-on can be reinstalled or reactivated.

Further information and the applicable Google privacy policy can be found at https://www.google.de/intl/de/policies/privacy/ and at http:// www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail under this link https://www.google.com/intl/de_de/analytics/ .

c) Privacy policy on the use and application of MapBox

As part of your order, we transmit your home address stored during the ordering process to the US map and geocoding service MapBox. The provider of this service is MapBox Inc, 740 15th St NW, Washington, DC 20005, USA.

The information is usually transferred to a MapBox server in the USA and stored there. The use of MapBox is for analysis purposes of the respective residences of ticket buyers for marketing optimization on the part of vivenu and the organizer. Only the address is transmitted in order to analyze the places of origin of the ticket purchasers with the help of the geocode created by MapBox. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. More information on the handling of user data can be found in MapBox's privacy policy: https://www.mapbox.com/privacy/

Depending on the state or country in which you reside, and subject to applicable data protection laws, you may have the following data protection rights: to access; correct; update; port; delete; restrict; or object to our processing of your personal information. We respond to requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection law. Please send such requests to [email protected] or as otherwise described in the policy. We may ask you to verify your identity in order to help us respond efficiently to your request, and may need to collect additional information to do so.

For end-users of our services, vivenu acts as a service provider or processor under the CCPA and similar data protection laws. When we do so, our receipt and collection of any personal information is done on behalf of our business partners in order for us to provide the services. We do not sell personal information to third parties and we do not have actual knowledge that we have sold the personal information of anyone under 16 years of age. If you contact vivenu directly, we may forward your request the applicable customer. We may need more information when we receive your request before taking further action.

a) Right to confirmation

Data subjects have the right under applicable data protection law to obtain confirmation from the controller as to whether personal data concerning him or her are being processed. If a data subject wishes to exercise this right of confirmation, he or she may, at any time, contact any employee of the controller.

b) Right of access

Any person concerned by the processing of personal data may have the right granted by applicable data protection laws to obtain at any time from the controller, free of charge, information about the personal data stored about him or her and a copy of that information. In addition, applicable data protection laws have granted the data subject access to the following information:

  • the purposes of processing

  • the categories of personal data processed

  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations

  • if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration

  • the existence of a right to obtain the rectification or erasure of personal data concerning him or her, or to obtain the restriction of processing by the controller, or a right to object to such processing

  • the existence of a right of appeal to a supervisory authority if the personal data are not collected from the data subject: Any available information about the origin of the data

  • the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject

Furthermore, the data subject shall have the right to obtain information as to whether personal data have been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.

If a data subject wishes to exercise this right to information, he or she may at any time contact an employee of vivenu or the applicable controller.

c) Right of rectification

Every data subject affected by the processing of personal data has the right granted by applicable data protection laws to request the immediate rectification of inaccurate personal data concerning him or her. Furthermore, the data subject has the right to request the completion of incomplete personal data - also by means of a supplementary declaration - taking into account the purposes of the processing.

If a data subject wishes to exercise this right of rectification, he or she may, at any time, contact any of our employees or email us at [email protected] .

d) Right to erasure (right to be forgotten).

Any person concerned by the processing of personal data has the right, granted by applicable data protection laws, to obtain from the controller the erasure without delay of personal data concerning him or her, where one of the following reasons applies and to the extent that processing is no longer necessary:

The personal data were collected or otherwise processed for such purposes for which they are no longer necessary.

The data subject revokes the consent on which the processing was based pursuant to Art. 6(1)(a) DS-GVO or Art. 9(2)(a) DS-GVO and there is no other legal basis for the processing.

The data subject objects to the processing pursuant to Art. 21 (1) DS-GVO and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21 (2) DS-GVO.

The personal data have been processed unlawfully. The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.

The personal data has been collected in relation to information society services offered pursuant to Article 8(1) DS-GVO.

Please note that this right is limited by certain exceptions under applicable law, such as if we need the personal information to provide services that you request. If data subject wishes to arrange for the deletion of personal data stored by vivenu, he or she may, at any time, contact any employee of vivenu or the applicable the controller. The employee of vivenu will arrange for the deletion request to be complied with immediately.

If the personal data was made public by vivenu and our company is responsible pursuant to Art. 17 Para. 1 DS-GVO, vivenu shall implement reasonable measures, including technical measures, to compensate other data controllers for processing the personal data published, taking into account the available technology and the cost of implementation, in order to inform the data subject that he or she has requested from those other data controllers to erase all links to or copies or replications of the personal data, unless the processing is necessary. The employee of vivenu will arrange the necessary in individual cases.

e) Right to restriction of processing

Each data subject concerned by the processing of personal data has the right, granted by applicable data protection laws, to obtain from the controller the restriction of processing if one of the following conditions is met:

The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data.

The processing is unlawful, the data subject objects to the erasure of the personal data and requests instead the restriction of the use of the personal data.

The controller no longer needs the personal data for the purposes of the processing, but the data subject needs it for the assertion, exercise or defense of legal claims.

The data subject has objected to the processing pursuant to Article 21 (1) DS-GVO and it is not yet clear whether the Legitimate grounds of the controller outweigh those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of personal data stored by vivenu, he or she may, at any time, contact any employee of the controller. The employee of vivenu will arrange the restriction of the processing.

f) Right to data portability

Under certain data protection laws, a data subject may have the right to receive personal data concerning him or her in a structured, commonly used and machine-readable format. He or she also has the right to transmit this data to another controller without hindrance from the controller to whom the personal data were provided, with respect to data subjects in the UK or European Economic Area, provided that the processing is based on consent pursuant to Article 6(1)(a) DS-GVO or Article 9(2)(a) DS-GVO or on a contract pursuant to Article 6(1)(b) DS-GVO and the processing is carried out with the aid of automated procedures, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, when exercising the right to data portability, the data subject shall have the right to obtain that the personal data be transferred directly from one controller to another controller where technically feasible and provided that this does not adversely affect the rights and freedoms of other individuals.

In order to assert the right to data portability, the data subject may at any time contact any employee of vivenu.

With respect to the right to object granted by the European Directives and Regulations, the right to object applies to the to processing of personal data concerning him or her which is carried out on the basis of of Article 6 (1) (e) or (f) of the German Data Protection Regulation (DS-GVO). This also applies to profiling based on these provisions. If vivenu processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data processed for such marketing. This also applies to the profiling, insofar as it is related to such direct marketing. If the data subject objects to vivenu the processing for direct marketing purposes, vivenu will no longer process the personal data for these purposes.

Vivenu shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defence of legal claims.

g) Right to object

You may have the right to object or opt out of our processing under certain conditions, such as processing for targeting advertising, direct marketing purposes, profiling, or the selling or sharing of personal data. Please note, however, that vivenu does not sell your personal data.

In addition, the data subject may have the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her which is carried out by vivenu for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the Data Protection Regulation (DS-GVO), unless such processing is necessary for the performance of a task carried out in the public interest.

In order to exercise the right to object, the data subject may directly contact any employee of vivenu or by emailing us at [email protected] The data subject is also free to exercise his/her right to object in connection with the use of information society services, notwithstanding Directive 2002/58/EC, by means of automated procedures using technical specifications.

h) Automated decisions in individual cases, including profiling.

A data subject may have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision, among other similar exceptions: (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is based on Union or Member State law to which the controller is subject and that law provides for adequate measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is based on the data subject's explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the data controller, or (2) it is made with the data subject's explicit consent, vivenu shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, which include at least the right to obtain the data subject's involvement on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated decisions, he or she may, at any time, contact any employee of vivenu.

i) Right to withdraw consent under data protection law.

If our processing is based on your consent, you have the right to withdraw that consent at any time.

j) Additional rights for residents of California

The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their personal information. You have the right to request that businesses subject to the CCPA (which may include our customer with whom you have a relationship) disclose certain information to you about their collection and use of your personal information. If the business sells personal information, you have a right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.

11. Legal bases of the processing

Art. 6 I lit. a DS-GVO serves our company as the legal basis for processing operations in which we request consent for a specific basis of processing. When we do, a data subject may revoke that consent at any time. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, with processing operations that are necessary for a delivery of goods or the provision of another service or consideration, the processing is based on Article 6 I lit. b DS-GVO. The same applies to such processing operations that are necessary for the implementation of pre-contractual measures, for example in cases of inquiries about our products or services. If our company is subject to a legal obligation by which a processing of personal data becomes necessary, such as for the fulfillment of tax obligations, the processing is based on Art. 6 I lit. c DS-GVO. In rare cases, the processing of personal data might become necessary to protect vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were to be injured on our premises and as a result his or her name, age, health insurance data or other vital information had to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6 I lit. d DS-GVO. Finally, processing operations could be based on Art. 6 I lit. f DS-GVO. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to protect a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject are not overridden. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller (Recital 47, Sentence 2 DS-GVO).

12. Legitimate interests in the processing pursued by the controller or a third party.

If the processing of personal data is based on Article 6 I lit. f DS-GVO, our legitimate interest is the conduct of our business for the benefit of the well-being of all our customers, employees and our shareholders.

13. Duration for which the personal data are stored.

The criterion for the duration of the storage of personal data is the time required to provide our services and manage our business, or as required by applicable law. After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfillment of the contract or the initiation of the contract.

We inform you that the provision of personal data is sometimes required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information on the contractual partner). Sometimes, in order to conclude a contract, it may be necessary for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with him or her. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before relying on compliance with law or contractual restrictions as a basis of processing, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences of not providing the personal data would be.

15. Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling.