General terms and conditions of

SOCIAL CONVENTION

These terms and conditions form the basis on which you can make purchases from us and use our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by SCL CVN LTD trading as SOCIAL CONVENTION of Century House, 15-19 Dyke Road, Brighton, England, BN1 3FE. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected]

1. The contract between us

We must receive payment of the whole of the price for the goods/services that you order before your order can be accepted. Payment of the price for the goods/services represents an offer on your part to purchase the goods/services, which will be accepted by us only when the goods/services are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to SCL CVN LTD. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods/services have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods/services or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods/services you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available or to cancel your order.

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods/services of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods/services of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery/services is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods/services from you, then we can refuse to process your order and/or suspend any further deliveries/services to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods/services ordered.

11. Delivery of physical goods

11.1 Our delivery charges are set out on the event or product page in our website.

11.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.3 You will become the owner of the physical goods you have ordered when they have been delivered to you. Once these goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Cancellation by us

12.1 We reserve the right not to process your order if:

12.1.1 We have insufficient stock to deliver the goods/services you have ordered;

12.1.2 We do not deliver to your area; or

12.1.3 One or more of the goods/services you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

12.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

13. If there is a problem

13.1 If you have any questions or complaints about the goods/services please contact us. You can do so at [email protected]

13.2 We are under a legal duty to supply goods/services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

13.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

14. Liability

14.1 Unless agreed otherwise, if you do not receive goods/services ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

14.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods/services from our site. The importation or exportation of certain of our goods/services to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

15. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address (Century House, 15-19 Dyke Road, Brighton, England, BN1 3FE) and all notices from us to you will be displayed on our website from time to time.

16. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

17. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

18. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.