Success story
Overtime Elite
OTE set out to build a sports community to serve the next new generations. And it is with this spirit of innovation that they embraced the modern technology of vivenu to help them expand globally and run their future ticketing, all in one platform.
“vivenu unlocked our revenue potential and flexibility with our consumers, which enabled us to produce more revenue from tickets in our first month of sales than our previous full season combined.”
Tamara Boscombe
Director of Strategy and Commerce, Overtime Elite
Overtime Elite at a glance
150k
tickets sold with vivenu
250M
gathered in funding
2B
streams per month
2021
founding year
Overtime Elite is leveraging full data access to personalize fan experience
Challenge
For the ambitious pre-NBA league, Overtime Elite, it was essential to find a ticketing provider that could grant full control and access to customer data to be able to tailor the customer journey and form long lasting relationships. The new sought solution also had to provide a swift customer service response and a clean user experience.
Solution
By unlocking audience insights that further boost online revenue and increase sales, Overtime Elite discovered its ideal partner in vivenu. The vivenu platform empowers the OTE's team to independently make changes and engage with customers, while 24/7 vivenu user support remains available if needed, increasing operational efficiency and customer satisfaction.
Outcome
Since the switch to vivenu, Overtime Elite has experienced a hefty revenue leap, credited to the platform’s feature-richness that has enabled the creation of custom ticket packages and special initiatives. The creation of a custom, scalable, and intuitive customer journey resulted in the sale of more tickets on opening weekends than the entire season combined.
How vivenu helps Overtime Elite succeed
Customer success and support
Use vivenu's 24/7 customer support from product and industry experts.
Data and insights hegemony
Gain and leverage full ownership and visibility into customer data to learn about your audience.
Boost your online revenue
Benefit form fully customizable ticket packages and optimized checkout process.
Initutive, user-centric platform
Manage all ticketing operations in one central, open platform with robust user management.
