Customer Experience at vivenu
Empower the best
Delivering an exceptional customer experience is an integral part of why organizers around the world choose and stay with vivenu. In practice, this means making sure that our customers, regardless of scope and size, feel empowered and delighted using the vivenu platform at every turn. We achieve this by renewing and executing every day on our promise to always be there for them, provide actionable solutions to their challenges, and offer the resources that enable fully independent ticketing. In many cases, our customer experience specialits form strong personal relationships with the customers they serve that result from solving complex challenges together.
For our customers and their success, we are running through walls.
Fix a broken industry
As part of the customer success team, you are empowering the trailblazers at the forefront of innovation in the event industry, one of the most vibrant and exciting in the world. The technology organizers use is still stuck in the early 2000s. From our conversation with thousands of organizers, we know just how unhappy they are with their current solutions. With vivenu, we are building the first serious challenger to incumbent solutions in decades, based on the principles of openness, independence, and simplicity – and a best-in-class technology stack that enables organizers around the world to do more, faster, build their own solutions on top of the vivenu API, and achieve true autonomy.
Your impact is straightforward: You will revolutionize ticketing worldwide.
Our Customer Experience DNA
Get it done
Our customers and their continued trust are our biggest asset, and when they need something – anything – to maximize their experience on the vivenu platform, we do everything we can to deliver for them. Getting it done means that we do not stop until we have figured it out for them.
Our number one priority is making sure that working with the vivenu platform becomes a more delightful, more effective experience every day. This is why we continouosly educate on how best to use vivenu’s industry-leading management capabilities and provide the help customers need to get things done.
We serve hundreds of customers across many different countries, industries, and sizes. As a result, we are exposed to dozens of different, unique challenges they bring to us every day. 'Keep growing' means that we need to always learn and evolve to stay on top of their needs.
Deliver the 100x
The customer experience at vivenu is determined by the platform and the customer success experience. By delivering a 10x experience on both, we create an overall experience that is 100x better. To change the ticketing industry for good, we hold ourselves to the highest standards.
What does a typical day look like?
Customer Success Lead