vivenu launches Kiosk for speedy self-service ticketing at the box office

vivenu Kiosk gives walk-up buyers more buying options while maintaining organizers’ full control of inventory, pricing and branding.

NEW YORK, November 3, 2026 – vivenu, the AI-native ticketing infrastructure for live entertainment, today announced the expansion of its portfolio with vivenu Kiosk, a self-service terminal that complements customers’ existing box office services. Using Kiosk, organizers make it fast and easy for walk-up buyers to purchase tickets and enter the venue.

Box office queues are one of the few remaining friction points that cannot be solved with software alone. vivenu’s Kiosk closes the gap: Kiosk runs on vivenu hardware and is set up in the dashboard organizers already use, including branding and the buyer flow. This frees point-of-sale staff for the visitors who truly need in-person assistance. The organizer configures the user interface and branding in the same way they do other online buying experiences. The Kiosk offers buyers a choice of printed tickets with a QR code and an email confirmation. An SMS option is also available in the U.S.

Kiosk is fully integrated with other vivenu workflows. It sells tickets from the organizer's existing inventory, accepts card payments through vivenu Managed Payments, and issues a QR code that works directly with vivenu access control.

Hockenheimring, one of Europe’s best-known racing circuits, was among the first to use Kiosk. At the first event, vivenu Kiosk handled 20% of all day-of sales, shortened box office lines and captured name and email for every buyer, ready for follow-up after the event.

vivenu Kiosk features and benefits

• Full access to inventory. Kiosk uses the same inventory as the online shop, supporting single events, recurring events and timeslots as well as best available and custom seat selection.
• Easy to use. A touch-screen in English, German, or French takes buyers from event selection to card payment. Users can also redeem promo codes and vouchers.
• Security and reliability. Every purchase creates a QR code for vivenu access control. The terminal features a locked fullscreen interface, PIN-protected settings, automatic reset and an offline fallback to ensure reliability without human intervention.
• Branded. The Kiosk features a custom start screen image or video, logo and accent color to keep the organizer’s brand front and center.

“Someone buying at the entrance should get the same experience as someone buying on their phone, and the organizer should get the same data. Kiosk puts the purchase in the buyer’s hands and keeps every sale inside the platform organizers already run,” said Jens Teichert, CTO, vivenu.

About vivenu

vivenu is the global technology leader in advanced, AI-native ticketing infrastructure, empowering organizers to transform their primary sales channel into a strategic business asset. Built for high performance and full customization, vivenu's API-first platform powers the world's most demanding event ecosystems, with an AI assistant that runs ticketing operations and surfaces revenue opportunities in real time. This includes the Grammy Awards, the Golden Globes, and global sports phenomena such as HYROX and Stanford Athletics.

With a footprint spanning 50+ countries, vivenu specializes in managing complex fan journeys and premium experiences. Whether it is handling massive demand spikes for icons like Bad Bunny, orchestrating campus-wide partnerships for 150+ colleges, or integrating hospitality for venues like the KKL Luzern, vivenu provides the digital backbone for the future of entertainment. By prioritizing data ownership and seamless connectivity, vivenu keeps organizers at the heart of the fan relationship.

For more information, please visit vivenu.com, or send a press inquiry to media@vivenu.com.

PR Contact:

Breakaway Communications for vivenu: vivenuPR@breakawaycom.com